We Are Here to Help

The Convenience of OrthoBanc


With today’s busy schedules, it’s easy to forget your payment. Automatic drafting helps ensure that your payment is on time, every time.


How does OrthoBanc work?

Your monthly payment will be automatically drafted and sent directly to your Provider. Just set it, and go!

When would my payments begin?

Your payments would begin on the start date you select on your Payment Plan Agreement with your Provider. Payment drafting would continue each month on approximately the same date until each payment has been processed.

What happens if an attempted draft fails?

We will attempt to redraft your payment. We will also use multiple methods to reach out to you about your failed payment with a request to contact the OrthoBanc Customer Care Team. (Please note: A failed payment fee will apply.)

Self-Help Options:

You will receive an email invitation to create login credentials for the Responsible Portal, or simply go to https://my.orthobanc.com and click ‘Create a Username.’

You will need to enter the email address given to your Provider for your Payment Plan Agreement, create a secure password, and enter the last 4 digits of the payment method being used for your Payment Plan.

Our Responsible Portal allows you to update your payment method on file, make an extra payment, update your contact information, add an authorized user, view and print payment history, and send a support request. (Please remember that changes to your account must be requested at least four (4) business days prior to your scheduled draft date.)

If you need assistance, there are multiple ways to reach our Customer Care Team:
  • Log in to the Responsible Portal and choose ‘Support.’

  • Send a request for assistance by visiting https://my.orthobanc.com/support.

  • Call us. Reach OrthoBanc at (423) 680-7709 or (800) 636-6600. We are available by phone Monday-Thursday, 8 a.m.-7 p.m., and Friday, 9 a.m.-5 p.m., EST.

What are the requirements for my Responsible Portal secure password?
  • Must be at least 8 characters long

  • Include at least one non-alphanumeric character

  • Include at least one numbe

Ready to use OrthoBanc, but need to find a participating Provider?

Click here to submit a request for information about participating Providers in your area.

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